Transform unstructured audio, video and text data into structured knowledge
Symbl.ai unlocks access to state of the art large language models for all types of communication data. It enables enterprises to analyze multi-party conversations and transform unstructured conversations into knowledge, events, and insights.
There are three core models of the platform:
1. Automatic Speech Recognition: By default, using Symbl.ai’s ASR, customers can convert audio and video conversations to text in real-time and asynchronously. Real time speech recognition is supported with WebSocket and telephony protocols such as SIP and PSTN. Asynchronous speech recognition is supported via REST interface. Customers can also submit transcripts generated with their own ASR using our Async Text API.
2. Real time AI: After processing a conversation, customers can use APIs such as Entities, Trackers, Action Items, Sentiments and more for extracting task specific conversation intelligence in real time.
3. Generative AI: The platform enables generative capabilities through Nebula LLM - a foundation model for conversation data and performing instructed tasks in the context of the conversation such as summarization, information extraction, report generation, and others. The Nebula LLM is augmented by Nebula embeddings - an embeddings model using which customers can transform conversations into vectors and feed as a context to the Nebula LLM to perform generative tasks using historical data. Use Call score to assess conversation quality and participant performance by scoring conversations objectively. Display call scores alongside other insights: call summary, next steps, objections, and Q&A using Insights UI that easily embeds into your application
The AI platform is:
1. Purpose built: Our models and embeddings are built on human conversations, providing higher accuracy and low latency on conversation data.
2. Programmable: Our technology seamlessly integrates with data and tools of customers’ choice with minimum or no code experience, enabling customized intelligence.
3. API first: we are a API-first platform with a great developer experience to integrate natively in your products
Access all features across channels: audio, video, and text with Pay As You Go bundle pricing.
Managed Services are fully hosted, managed, and supported by the service providers. Although you register with the service provider to use the service, Google handles all billing.
We’re currently using USD to calculate costs, which can be changed in the billing setup. Final prices in your bill will be set in accordance with your billing setup, and might be subject to exchange rates.
Join our slack channel to ask questions and get support: Invite
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