Managed Services are fully hosted, managed, and supported by the service providers. Although you register with the service provider to use the service, Google handles all billing.
We’re currently using USD to calculate costs, which can be changed in the billing setup. Final prices in your bill will be set in accordance with your billing setup, and might be subject to exchange rates.
Sorcero Support's Goal.
You invest in us. We invest in you. We're driven by customer success and our goal is 100% customer satisfaction. That’s why if you ever need help or have questions about your system, we want to make sure you get well-informed, proactive support from the Sorcero team.
What does Sorcero Support provide?
Sorcero provides support services to our customers via both telephone and electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern Standard Time (EST), with the exclusion of federal holidays. Customers may initiate a helpdesk ticket any time by emailing help@sorcero.com, with detailed instructions below. Sorcero will attempt to respond to all support tickets within one business day.
Number of Cases Per Year
Unlimited
Hours of Support
9:00 AM to 6:00 PM Eastern Standard Time (EST)
Monday - Friday
Submitting a Request
Simply send an email to help@sorcero.com, as follows:
Subject: Include a high level description of the issue (eg. Need password reset)
Body: Provide summary of issue, including steps taken, desired outcome, actual outcome/behavior, and supporting references (screenshots, API request/response, logs, etc)
By using this product you agree to the Google Cloud Marketplace Terms of Service.
By using this product you agree to the terms and conditions of the following license: Google Cloud Marketplace Standard EULA.
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