Glean searches across all your company's apps to help you find exactly what you need and discover the things you should know. Glean and Google Cloud Marketplace
At its core, Glean delivers powerful unified search across all applications used at your company—empowering employees to find answers to their questions, right when they need them. Glean understands who you are, what you’re working on, who you’re working with, and even language and acronyms specific to your company, to deliver highly personalized results. Those results respect the existing permissions from your company’s systems, so users only see what they already have permission to see.
Glean also helps you discover the information and people that make it easier to get things done. Glean offers knowledge management tools like Answers, Collections, and Go Links, and also acts as a Work Hub: a home page where employees can find the latest company announcements, trending content, and a people directory with details about who people are and what they’re working on. See how Glean saves 110 hrs per user annually: Download the Forrester TEI Report
Glean is easy to use and ready to go, right out of the box. It connects with all the apps you already use, so employees can continue working with the tools they already know and love. It takes <2 hours for initial setup, and doesn’t require any engineering talent or manual fine-tuning for implementation. Glean has seamless workflow integration, whether you’re using Glean in the web app, mobile app, new tab page, sidebar search, native search, or Slack commands.
With Glean, new hires onboard more quickly, employees can instantly glean the information they need (or the people who can help), and everyone can build off the knowledge that already exists at your company.
Die verwalteten Dienste werden von den Dienstanbietern vollständig gehostet, verwaltet und unterstützt. Sie registrieren sich beim Dienstanbieter für die Verwendung des Dienstes, Google übernimmt jedoch die gesamte Abrechnung.
Wir verwenden derzeit USD zum Berechnen der Kosten. Die Währung kann in der Abrechnungseinrichtung geändert werden. Die Endpreise der Abrechnung werden in Übereinstimmung mit der Abrechnungseinrichtung festgelegt und können Wechselkursen unterliegen.
Support Offerings
Glean customers have the option to purchase a support contract as part of their services agreement and grants them entitlement to certain Service Level Agreements and Service Targets.
Service Level Agreements (SLAs)
The primary SLA which a customer is entitled to is in the Response Time SLA. Upon successful submission of an issue in the approved Incident submittal system, the customer will receive a response from Glean Support at or before the stated SLA time has expired.
Service Targets
Service Targets which a customer will receive include Next Reply Time and Resolution Time. Next Reply Time is calculated from the time the Customer provides an Incident Ticket update until the time Glean Support provides a response for that ticket. Resolution Time is calculated from the time Glean Support and the Customer agree a fix is required and the time in which it is delivered.
Support Locations and Hours of Operation
Glean Support provides Support Services to Customers from its support locations in California, United States and Bangalore, India. Standard hours of Operation for Support are 8:00 am until 5:00 pm Pacific time. Each Glean Support location will observe standard national holidays which will result in recalculating SLA and Service Target dates and times accordingly.
Glean Support provides 24 x 7 support for Critical Priority issues only.
Durch Nutzung dieses Produkts stimmen Sie den
Google Cloud Marketplace-Nutzungsbedingungen
und den Nutzungsbedingungen der folgenden Softwarelizenz(en) zu:
Endnutzer-Lizenzvereinbarung
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